Problems with a product or order?

We understand the frustration our customers feel when something goes wrong. We will do our best to resolve your issue professionally, efficiently and fairly and keep you informed of our progress.

Most disputes can be resolved through communication and it’s best to contact us as soon as you recognise a potential problem.

Our commitment to ensuring our products and services meet your expectations means we value your feedback regarding how we are performing. If you have a suggestion on how we can improve, or our products or services don’t meet your expectations, we want to know.

Our specialists will work closely with you to address your concerns. We aim to resolve the majority of complaints within a maximum of 10 business days. In cases where your complaint will take longer to resolve, we will update you progressively.

Please use the following form to open a dispute so that we can organise to have your problem resolved as quickly as possible.

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